After completing this activity, trainees should be able to:

• Describe the scope of services, practice, and education for case management.
• Discuss professionalism, accountability, responsibility, and advocacy as they relate to case management.
• Discuss the ethical principles and standards that apply to case management practice.
• Discuss medical and legal topics related to the practice of case management.
• Explain the importance of trauma-informed care and utilizing the knowledge of social determinants of health to better care for patients across the continuum of case management.
• Describe aspects of care coordination, transition management, utilization management and resource management across the continuum of case management
• Classify patient status, level of care.
• Express how Diagnosis Related Groups Accountable Care Organizations
• Explain the intricacies of paediatric case management and describe the specialized case management process in place for the paediatric patient populations
• Discuss the various practice models for case management, their appropriate accountability measures, and analyse effective case management leadership styles.
• Describe case management within the health plan and discuss case management responsibilities as they apply to risk analysis and coordinated care
• Explain the differentiating aspects of community care management and how to collaborate with care setting sucrose the continuum of case management

 The certified course manual provides in-depth training of key topics for case management departments, including:

• Scope of Services, Practice and Education
• The Professional Case Manager
• Ethics
• Medical and Legal Topics
• Behavioural Health and Social Determinants
• Key Tenets of Care Coordination
• Care Coordination Across the Continuum
• Patient care Classification
• Referral Management
• Utilization Management
• Resource Management
• Emergency Preparedness for Case Managers
• Case Management Leadership
• Effective Child Case Management
• Care Plan Case Management
• Community Care Management